投诉信回复英文模板

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投诉信回复英文模板



当我们收到了投诉信我们该如何用英文写一封回复信呢?下面wtt整理相关范文希望对大家有所帮助! 投诉信(回复信)【1】 dear sir,you have expressed your frustration andirritation with the city library over the past oneyear.



尊敬的先生您来信表达了您在过去一年里对市图书馆的失望和气愤。

there are usually long lines waiting for

assistanceand for use of the computer card catalogue. 说等待帮助和使用电子卡片目录总是要排长队。

to avoid crowded conditions, we propose that youuse the library during off-peak hours. 为了避免这种拥挤状况我们建议您避开图书馆开放的高峰时间。

you should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm. 在11：30-14:30和17:30-19:30的时段里您能方便地得到帮助和使用电子卡片

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目录。 the rest are our busiest times. 而其他时间段就是我们最繁忙的时候了。

we always appreciate hearing your comments on the library. 我们一如既往地愿意听取您对图书馆的意见。

please let us know how you think this is working out. 请来信告知这条建议是否奏效。

yours faithfully, li ming 您真诚的李明 投诉回复信【2】 dear sir/ madam: we fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you. here is the solution........, if you disagree please do let us know and we will do our best to find the best solution for you. we thank you for your kind concern and letter with which we can promote

ourselves,with which we can approach to the perfect. wish you all the best yours, ...... 对于无理取闹的客人： dear sir/madm: thanks for your letter, from which we understand the situation. we are so sorry for our imperfect service,hope you could kindly forgive us. we look forward to serving you again with more satisfied service. again please

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