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苹果公司8D报告中英
文版
标准化工作室编码[XX968T-XX89628-XJ668-XT689N]
8D REPORT
Plant ( use SAP plant codes)
公司（采用工厂代码）
Notification #
投诉号
Customer
客户
Customer complaint #
客户抱怨编号
Originator
编制
Sales Order/PO #
销售订单号
Date:
日期
Date Due:
截止日期
Product(s) Affected 涉及产品 Supplier
供应商
S/N (If Applicable)
产品序列号（如果需要）
Supplier Part Number
供应商产品编号
Material (if applicable)
原材料（如果需要）
Supplier CAR 供应商8D Internal CAR 个体8D Customer CAR 客户（外部）8D
内部8D Inter-Entity CAR 内部
1. CAR Team Members: (team members assigned to investigate and resolve the CAR issue) 纠正预防措施团队成员（确定团队成员调查和分析问题） 2.Problem Description: (from the CAR Team) 问题描述（通过CAR团队得知）
Photo, sketch or data describing the issue: (from discovery of issue and CAR Team investigation) 通过照片，草图或者数据来描述问题（通过问题发现和团队调查） 3． Containment Actions: (by CAR Team organization) 紧急措施（通过团队讨论）
4． Potential Root Causes: (that may have caused the CAR issue) 潜在根本原因（可能导致问题发生的原因）
5.Verify Root Causes by Audit: (audit the process where the issue occurred to verify you have identified the
real root cause. WHO,WHAT,WHERE,WHEN,HOW. Provide evidence to support the most likely root cause)
调查来证实根本原因（调查整个过程，问题发生以正式找到真正的根本原因，5W分析，提供证据来验证最有可能的根本原因）
6: Immediate Corrective Actions: (Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of these actions WHO,WHAT,WHERE,WHEN,HOW)
紧急措施（在永久预防措施施行前，定义和实行短期行动来防止不良流动到客户处。提供有关5W行动改进的有效证据）
7: Long term Preventative Actions: (Define and implement the permanent corrective actions needed. Choose
on-going controls to insure the root cause is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW)
长期对策：（定义和实行永久预防措施，通过持续改进的方法控制根本原因不再发生。如果有需要的话，采用另外的方法来长期监控以证实长期措施的有效性）
8: Verify Preventative Action through Audit and control of Quality Documentation: (Modify
specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this and all similar problems. WHO,WHAT,WHERE,WHEN,HOW)
确认长期对策的有效性（更改规范，更新培训，回顾工作流程，优化操作和流程来防止此类问题的再次发生，5W）
FMEA results (If applicable): (Demonstrate that a measurable improvement has been made in the process FMEA 评分（如果
RPN score (FMEA)
需要）（证明重
风险指数得分（FMEA）
大的改善已经在过
Before之前 After以后 程中实行，并有
很大改进）
Severity严重
度 Occurrence发
生率 Detection可探
测性 Severity严重
度 Occurrence发
生率 Detection可探
测性
Conclusion: 结论-
We accept the customer compliant. 我们接受客户抱怨
Process for Approval. (CAR) Quality Engineer to set up meeting with Approval team.
通过过程（纠正预防措施）质量工程师召集通过小组，举行会议
8D Approval Process
Title Name Date
本文来源：https://www.wddqxz.cn/abc083f56d85ec3a87c24028915f804d2a1687bb.html
2022-05-31
