回信模板

【#文档大全网# 导语】以下是®文档大全网的小编为您整理的《回信模板》，欢迎阅读！

1、客户质疑为什么产品链接地址写的是俄亥俄州，跟踪信息却是从加州发送的。

Hello dear friend!This package will now be sent to you from another city because our warehouse in Ohio is not in stock now, so we have to send it to you from California.The nearest post office will have some delay. It will take four to eight days, but don't worry, we will ship the package as soon as possible.If there are any problems in the future, please contact us and we will help you solve all the problems. 2、客户很激动，反应运送时间太久，要退款······ Hello dear friend! I'm sorry!

Please don't be angry if the project is delayed. I know this is our problem.

Our packages are shipped to you from California, and our warehouse in Ohio is not in stock now. The post office has had some delays recently.

Our transportation time now takes 2-8 days, just like we described in the advertisement, so I hope you can understand.

Please be patient for some time. I promise I will solve this problem for you.

If you have not received project in the future, I will give you a refund or to send a new project, and I will give you some compensation, because I don't want to see my customer not happy, I'm really sorry, I hope that in the event of a problem when we can all understand each other, communication, problem solving, this is the most important, right? 3、客户反应产品有问题。 Hello dear friend! I'm sorry!

What's wrong with our product? Can you tell me what happened?

Or you can send me the photos, or the product quality is questionable, we will give you a refund or re-send the new project, please don't worry, we will solve all the problems for you. 4、3天内没有发货咨询 Hello dear friend!

We'll send you the package today, and we'll pass the tracking number, so take your time.

There will be some delays in the nearest post office transportation. The average transportation time will take 4-8 days. I just want to remind you.

So please be patient and please feel free to contact us, no matter what happens in the future. We will solve all your problems for you. 5、客户说收到的产品是型号是错误的 Hello dear friend!

Have you received the product now?

I just check the products we send you, we don't have to send the wrong size to you, if you receive a product is the wrong size, please send photos to us, if is our problem, we will give you a refund or to send a new project, please don't worry, we will solve the problem for you, but I hope we can understand each other and communicate together to solve this problem. 6、客户要改产品的颜色 Dear friends, how do you do?

Thank you very much for your communication and understanding. I have just changed the color for you. We will send you a package today. Thank you for all you have done.

7、货品长时间没有跟踪信息，或者异常的订单，丢件确认没有发货的或者没有发货的订单


Dear friends, how do you do? I'm sorry!

I just checked your order. We contacted the post office and the post office told us that the parcel was lost. I'm really sorry for the trouble.

But don't worry, we'll solve this problem for you.

Now I can give you a refund or resend a new project. You can choose one of them and we will execute it immediately.

8,、我们延迟发货了，货已经发了，让客户等待，就说邮局丢失，我们已经给他重新发送了新的包裹。 Hello dear friend!

After I received your information today, I immediately contacted the post office, but the post office told me that the parcel was lost. It was really bad. I'm sorry. This is an accident. I hope you don't get angry. But don't worry, I just sent you a new project right away.

The new project will take about 2-5 days. I hope you will wait patiently.

I swear, no matter at any time, we will solve all problems for you, but when it happens, I hope we can understand each other, communication to solve the problem, I think it is to be in the end. 9、

Dear friends, how do you do?Can you send me a picture?The force will not be strong, because the strong magnetic force will have a certain effect on the phone, which will affect the speaker and GPS navigation.I hope you understand.

10、缺货未发的 3天之内没发货的订单，采购又很难采购，或者市场供货不足的订单。 Dear friends, how do you do?

I'm sorry that we haven't sent you the product right now, since the product is not in stock now, and the new inventory will arrive tomorrow, so can you wait for some time?

We are expected to send you a package the day after tomorrow. If you are not willing to wait, I can give you a refund, and I will respect your every choice.

I'm really sorry for this problem. I know it's all our fault. I hope you'll forgive me. I hope we can understand each other and solve this problem. 10、客户威胁要给差评的那些SB Hello dear friend!

I hope you don't give me a bad feedback, it is an accident, hope you can forgive us, we in the ebay promised transportation time is 2-8 days, so now is still within normal shipping time. You can check our instructions.

Hope that in the event of a problem, we can understand each other and communication to solve the problem, I think this is the end, you give me a bad feedback that doesn't solve any problems, will only make the problem becomes more complicated, even worse, I really don't want you to do so.

We hope you can understand, I swear, I will solve the problem for you, if you didn't receive the parcel in the future, I can give you a refund or to send a new project, and I will give you some compensation. So please give us a moment and I will contact the post office to deal with this problem as soon as possible.

11、客户自己买错了产品。

Yes, but you chose the iphone 7 case, so you chose the wrong model when you bought it. I hope you can understand.

12、客户执意想要退款

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