高级副总裁岗位描述英文版)

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高级副总裁职位描述文件

职位识别信息 职位名称 职位编号 工作地点 版本号 工作网络关系 直接上级职位

COO

汇报职位



VP, ContactCenter Operation; VP, ContactCenter Technology; Manager, 薪Customer Care & Quality 酬

人员

Assurance; Manager, Admin

管理

& Fulfillment

权限

绩

5

效 555

配备

受到职位影响的外部机构 专业方向

Sr. VP, ContactCenter V1.0

所属部门 所在城市 出差要求 生效日期

ContactCenter

□无□偶尔□经常□常驻

直接下级职位 □无□建议权 □决定权

直接下级人数 直接管辖团队 业务指导职位 对职位产生影响的外部机构 任职资格 教育程度

□无 □建议权 □决定权 □无 □建议权 □决定权

COO; General Manager of other departments



Graduate

More than 10 years China senior management

experiences in MNCs, 5 of which in contact center in PRC

Senior management in contact center

工作经验 行业经验 Contact center

培训经历 管理技能

• Control • Planning • Delegation • Coordination


专业技能

• ContactCenter start up • ContactCenter operation plus technology management

• Customer services/

telemarketing/ customer relationship management in PRC market



通用技能

• Communication

• Leadership and people management

职位目的与职责 职位目的（存在的理由，限制和目标）

To build and manage a top class contact center which is the core customer service as well as sales transaction channel of the company in terms of operation and technology in the PRC travel industry

职责范围

(名称、定义、该职责所要达到的结果/目标)

责任级别 （全部/衡量标准 部分/协(数量、质量) 助）

•

•

业

务战略层面 类

•

•

To build the brand as benchmark for contact center operations in terms of operational management and technology in the PRC travel industry. To maximize every opportunity in every aspect of the customer life cycle to gain maximum profit for the

• Full

company in the PRC market place.

To make use of the contact center as a vehicle to expand business model of the company beyond e-travel e.g. assistance service

To support the company’s IPO strategies in 3 years after launch of service

Senior management assessment

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