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A letter of complaint
金星中学 申义娟
Teaching aims:
Teaching knowledge aims:
Enable students master how to write a letter of complaint.
Enable students master the statement and format commonly used in complaint letters。
Enable students to actually apply what they have learned in situations。
Teaching Emotion Aims:
Let students know what should be done in their daily lives when their legitimate rights and interests are violated.
Teaching important points:
Writing skills for English complaint letters.
Teaching difficult points:
The writing methods of English complaint letters.
Teaching props: Multimedia courseware, material
and exercise books.
Teaching procedure:
Step 1 Greeting and Welcome the teachers to our class.
Step 2 Lead in
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Ask students two questions: When you have problems with faulty goods or services.What should you do?
When you are dissatisfied with your teacher.What should you do?
Step 3 How to write a letter of complaint? Letters of complaint usually include the following stages:
第一段:开头,自我介绍,交代投诉内容,尽可能做到客观礼貌.
I am writing to complain / make a complaint about…
I am writing to express my dissatisfaction / disappointment about…
第二段:正文,写明投诉的原因、问题的经过及产生的结果。
The reason for my dissatisfaction is... In the first place,... In addition,...
第三段:结尾,提出解决建议并希望尽快得到满意的答复,
表示感谢。
I appreciate it very much if you could...
I hope you will take my complaints seriously and… Thank you for your consideration and I will be
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looking forward to your reply.
Step 4 Team work
After learning how to write a letter of complaint,let's write a letter of complaint about your English teacher.
Write the composition in groups of four and according to the interview.
Step 5 Correct their composition with their deskmates.
Step 6 Show some good compositions. Step 7 Consolidation Step 8. Homework
Enable students complete their composition.
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