书店服务质量差的投诉信 英语作文

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书店服务质量差的投诉信 英语作文

Dear Manager,

My name is Li Hua. Last weekend, I bought an English dictionary in your bookstore.

When I arrived home, I found that there are some quality issues in the dictionary. There are some printing mistakes. And some pages are lost. I think it is necessary to contact with you in order to improve your service. I suggest that it will be helpful to check the same dictionaries in your store, and contact with the publishing organization as soon as possible. Probably, they have the same problems.

For me, I think I have to return premium. Or will you please exchange another one for me?

Please pay attention to the quality issues of these dictionaries. Thanks very much! Best wishes!

Yours Li Hua

Dear Editor,


I am writing this letter to reflect some problems I

came across recently and.appeal to he improvement of the service industry.

This weekend I bought an English Chinese dictionary in a bookstore,near my home sin ce its cover is elaborately designed. But when I went home and read carefully, I found that the several pages of the dictionary have been cracked and befouled. What is worse, the mi sprints spread everywhere in the dictionary and seriously affect my

comprehensionSincet here was such damage and misprint to the dictionary, I went to the bookstore to require fo r a replace. But to my surprise, the staff of the bookstore turn down my request rudely an even denied the poor quality of the dictionary.

It goes without saying that today's face paced and market oriented economy calls fo much higher standard for service industry. However, to my regret, many of the commersia s fail to achieve this standard and the quality of the staff needs to be improved. It's self ev dent that the poor quality of practitioners in the service industry will not only deeply disap point customers but also hamper the development of our country's economy. As a result, expect your newspaper to appeal to the service industry to attach more importance to the service improvement.

Thank you for your attention!

Sincerely yours,

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